RIGHT TO SEEK REDRESSAL
Consumers have the right to seek redressal against unfair trade practices or unscrupulous exploitation. It also includes right to fair settlement of the genuine grievances of the consumer. Consumers must make complaint for their genuine grievances. Many a times their complaint may be of small value but its impact on the society as a whole may be very large. They can also take the help of consumer organizations in seeking redressal of their grievances. A consumer can claim compensation for damage caused by any product or service. He/She can file a case in the consumer court against the shopkeeper or manufacturer.